I would have given a 5 star but the person at check in wanted to debate whether Gold members received 2 upgraded rooms per year. I asked if an upgrade was available and she told me only Elite members received the upgrade. After traveling all day I surrendered but probably would have put up a fight if I had more energy. Its important for La Quinta asscociates to know the membership levels, as they are the "face" of the company and are on the front lines.
Area is nice. Parking lot is well lit and easily accessible. Room seemed a little poorly cleaned. May have just been one bad staff member or simple oversight and I got unlucky. The rest of the hotel seemed okay in comparison.
Room was very new and clean. Comfortable beds. Nice new bathroom fittings, although the shower controls would have been impossible to figure out without the instructions that were fortunately provided; talk about putting style before function! Breakfast was very good, plenty of seating and well kept. The indoor pool's opaque water frightened us enough that we didn't risk swimming in it; needs some attention there. Very close to several convenient restaurants that we had our pick of when we walked to dinner.
The kids were very disappointed that they couldn't use the pool. It was open, but it was so murky that we couldn't see the bottom. Yuck! I'm still rating 4 stars because the rest of our stay was just fine. The beds were comfortable. The walls were think but didn't cause us any disturbance. The breakfast was more than adequate and had more options than many hotels. It's situated just far enough off the highway to escape the noise but close enough to be convenient for a stop on our travel.
I was with the kersting family, we were all REGISTERED... ie. Paid a lot of money to stay there guests and we asked Kelly (the front office lady) beforehand if we could use the breakfast facility to eat she said YES. It was only AFTER we set up our food, plugged in our crockpots brought our own plates silverware etc. She decided to tell us we could no longer be there and we would have to pay $150 to move to another room... What a joke. Also yes the police were there, NOT as a guest but taking a person out of the hotel, and my husband had to call the police because a loud truck was running right outside our room between the hours of 2am and 3am. Please do NOT dismiss my sister's complaints and make excuses for your hotels shortcomings. The balistars on several lights throughout the place were making the lights flash continuously. The pool and hot tub were very cold and the walls in the rooms were all bare. The carpet in our room was also pulling up by the hot tub and could be a tripping issue. Our family will be finding a new motel to be spending our money in the future! Oh and also when we asked to talk to a manager Kelly (who was very argumentative) said She already spoke with one and would no longer help us. It was very unprofessional and like I said it will be our last stay.
La Quinta Inn Suites Little Rock Bryant is a US Lodging based in Bryant, Arkansas. La Quinta Inn Suites Little Rock Bryant is located at 408 W Commerce Dr, Bryant, AR 72022, USA.
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